Conversational AI is the technology behind automated messaging and speech-enabled apps that allow for human-like interactions between computers, humans and machines.
Many E-Commerce companies employ chatbots powered by AI, also known as virtual assistants, to offer customers with service on their websites and apps. The chat window that pops up when you access these sites or apps and displays the "Hi How can I help you?" message is 21st-century equivalent to the polite request asked by a clerk at a shop upon entering a store.
Why Conversational Artificial Intelligence has been embraced By Customers
From a business standpoint, artificial intelligence help desk is tremendously beneficial. Even the most skilled human customer service representative can only handle a certain number of customers per day. A single chatbot or voice bot is able to handle thousands, if not millions, of customer queries at once. This allows companies to dramatically expand their customer support without having to pay for massive manpower expenses. Additionally 64% of customer service agents in companies that have implemented a Conversational AI solution, use the majority of their time tackling more difficult issues and providing customers a better experience. In those companies that haven't implemented a Conversational AI solution to improve customer service, only 50 percent of agents are able to accomplish this.
But how do you think the Conversational AI revolution been received by consumers? Since a business will only benefit from the deployment of virtual assistants when users are able to embrace them.
It turns out that customers love the assistance of chatbots and voices while shopping online. Let us explore how Conversational AI helps and the reason why it has been very popular with customers:
Chat is already the way the majority of people communicate
In the 21st century of chat, it is the most common form of communication that is digital. It is difficult to find a smartphone user who does not check their messaging application at least once a day. WhatsApp has over 1.5 billion users, which is nearly a fifth the global population. Aisera can help you find the most effective solution to unsupervised nlp.
Chat is now a part of your day from the moment you wake up to check your messages to keeping in touch with family and friends to planning dinners and weekend getaways.
Conversational AI is your ideal shopping assistant
You can visit the mall with your family and friends to receive advice and assist to compare prices and research possibilities. You can recreate the experience of having your loved ones on your side online by sharing images of your products, discussing pricing or even negotiating discounts.
It doesn't matter what you do, it isn’t as easy as having your shopping buddies with you. Particularly when you need to make a decision quickly and you aren't able to find their opinions in time.
Conversational AI can make a real difference in a customer's shopping experience.
A chatbot or voicebot powered by AI can be an ongoing companion for customers throughout their purchasing journey. With all the information of the business available it can instantly respond to queries from customers, present options to customers based on their preferences, reroute customers to the appropriate sections of the website/app and much more.
A bot could be a more reliable, efficient and knowledgeable partner in shopping than any person. Companies must make sure they offer the best possible conversational experience to their customers as they increasingly take virtual assistants as a standard.
The Most Important Takeaway
In recent years, a growing number of firms have been enthusiastically adopting the AI helpdesk. One of the primary reasons for this is the numerous advantages that technology can bring to companies, and ultimately leads to increased efficiency, cost savings , and ROI.
Another reason behind the widespread adoption of Conversational AI is the acceptance by the customers. Virtual assistants and chatbots can be accessed anytime, anywhere they are always accessible and provide instant support. They're the ideal companion to the 21st century technologically-savvy customer. This is a fantastic method for businesses to increase the loyalty of their customers and increase retention.
All industries have seen customers embrace Conversational AI. Enterprises should adopt sophisticated, engaging and powerful chatbots and voicebot solutions when the customers are indeed their own king.
